Frequently Asked Questions

As soon as you purchase our automated system will send you an email with order numbers for each copy purchased. Please be aware that if you used you paypal account to pay then the email will have gone to your primary paypal email address.

We cannot emphasize enough that you check your bulk mail / spam folders, more often than not the emails will be in there.

Gmail,Outlook, Live, Bellsouth, Localnet AT&T and others will not deliver our emails to your inbox unless you take action not us.

If you are using an email client on your computer and not the web interface on your email provider you may need to look on the web interface.

You can do this by pressing the Alt key and letter d keys at the same time while on the register screen of the old computer. You will be prompted that the old computer is deregistered. You can then use the same details to register the new one.

On newer versions you can click the deregister button on the register screen

All emails are answered within 24 hours. We cannot emphasize enough that you check your bulk mail / spam folders, more often than not the emails will be in there. You might want to your email provider on how to while list our support email address. Gmail,Outlook, Live, Bellsouth, Localnet and others may not deliver our emails to your inbox unless you take action not us. If you are using an email client on your computer and not the web interface on your email provider you may need to look on the web interface.

If you have installed winamp to its default location (C:\Program Files (x86)\winamp) that location is protected from writing by windows and the mp3+g plugin cannot write back its last location when closing down. A solution to this would be to uninstall winamp and when reinstalling tell it to install to a writeable location like C:\Winamp. See Images below.



1. First of all are you running Show Presenter and not Show Presenter Pro as Pro does not use winamp.

2. Is the path to winamp correct in options it should be C:\Program Files (x86)\Winamp\winamp.exe or c:\Winamp\winamp.exe depending on where you installed it

On the front interface of winamp make sure that toggle repeat is switched off, lights should not be green.

Run the updater again from Start Menu/Show Presenter Pro/Show Presenter Pro Update icon

Download and install the latest intel graphics drivers from this link Latest Intel Drivers